Refund & Return

Due to the sensitive and specialized nature of research-use materials, all sales are final unless otherwise stated below.

1. General Policy

We do not accept returns or provide refunds for:

• Change of mind
• Ordering errors
• Improper handling or misuse
• Opened or used products

2. Damaged or Incorrect Items

If you receive:

• A damaged product
• A defective product
• An incorrect item

You must notify us within forty-eight (48) hours of confirmed delivery. Your claim must include:

• Order number
• Description of the issue
• Photographic evidence

Upon review, we may, at our discretion:

• Provide a replacement
• Issue a store credit
• Offer a refund in rare cases where replacement is not possible

3. Non-Delivery

Refunds may be considered only if:

• The order was not delivered due to an error on our part
• The carrier confirms loss in transit
• The claim is submitted promptly

Refund eligibility is determined solely at our discretion.

For assistance, contact: support@velourapeptides.com